Job Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Team:  The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. 

The Opportunity:  The Assistant Store Manager (Operations and Retail) is located at the AG Retail NYC location and reports directly to the Store Director. This position is responsible for assisting the store director with daily operations, including providing leadership and direction to the departments and providing a high level of selling and customer service to American Girl guests. 

What Your Impact Will Be: 

Direct Store Operations:

• Oversee store operations ensuring inventory levels support business needs, store is efficiently staffed, labor planning supports budget, revenue goals, overall level of organization, and efficiency is always maintained.
• Driver consumer engagement and experiences to drive demand, conversion, and sales.
• Supports and direct retail selling team to drive revenue, create selling opportunities and upholding service levels.
• Supervise retail and operations scheduling to maximize service and payroll productivity.
• Communicate issues to Corporate Partners.
• Direct, partner, and guide all launches, and event set up.
• Deliver Annual Revenue Plans. Creating strategy to control retail expense budgets and maximize payroll dollars.
• Enhance development of reporting systems.
• Plan and execute strategies to enhance business growth and improve inventory levels based on peak/ non-peak seasons.
• Exercise positive judgement when making decisions. Partnering with direction for critical decisions.
• Responsible for all aspects of the building maintenance and housekeeping. Oversight of the third-party vendors to ensure work is completed in a timely manner and within budgets supporting a premium environment.
• Ability to pivot and lead/ manage unplanned projects/ assignments not limited to only Flagship Stores.
• In the absence of the Store Director oversee all store business needs.

Total Team Development:

• Regular performance feedback to staff.
• Timely and accurate completion and delivery of performance appraisals.
• As needed reviews of individual performance plans.
• One-on-One Coaching.
• Budgeting hours for Core and build for peak seasons.
• Training program development to include any corporate sponsored programs.
• Succession Planning.

Manage Business Partnerships:

• Consistent leadership and partnerships with retail leadership in other flagship locations, Store Director, HR, Marketing Manager, Café Manager, AP Manager, AG Store Managers, and corporate partners to support and grow the business.
• Provide consumer insights to brand, design/development, and marketing communications team.
• Partner with Human Resources on training and development, policy, and procedures.
• Partner with brand, marketing, purchasing, and inventory control for trends and opportunities, including visitors to American Girl.
• Partner with regional and corporate team to work through planning and execution of capital projects.
• Lead vendor support to AG standard.
• Provide support and ensure standards are intact with AP division.

Customer Service/ Client Development:

• Floor presence and coaching staff.
• Ensure participation in MAGIC, Play Values, and leadership behaviors.
• Interaction with customers.
• Support the development of personal shoppers, operations, and sales associates.
• Support Guiding Truths and One Team.

Asset Protection/ Safety:

• Provide direction, coaching, insight, and support to AP Manager, AP Team, and AP Regional regarding safety, security, and asset controls.
• Partner with AP Regional to support and develop strategy and implement use of AP Best Practices.
• Support the development of Safety Awareness strategy and OSHA follow through.

Capital projects & Facilities/Maintenance:

• Work with Sr. Mgr. Global Retail to support all aspects of capital and facilities/maintenance needed

Qualifications

.  What We’re Looking For:

• 5+ years of Retail Operations experience in a high-volume, premium, fast-paced environment including retail merchandising, operational functions, and asset protection training.
• Extensive knowledge of facilities management.
• Strong understanding in food preparation, cooking, and kitchen management.
• Ability to perform diverse physical tasks, including constant walking, standing, and some heavy lifting (up to 50 lbs.).
• Flexible availability, including nights, weekends, and holidays.

Key Skills & Competencies:

• • Strong leadership, coaching and problem resolution skills.
  • Highly proficient in communicating in a calm, clear, empathetic, but direct manner. Ability to maintain a high level of confidentiality.
  • Ability to work independently.
  • Ability to act as a facilitator in a group setting.
  • Organizational skills, ability to lead multiple tasks, delegate appropriately and meet deadlines/goals.
  • Ability to troubleshoot and be flexible.
  • Must have the ability to build strong rapport and trust with individuals at all levels of the organization in order to support conflict resolution, elevate employee performance, and change management.
  • Ability to take ambiguous and/or incomplete information/concepts/situations/dynamics and transform it into clear and easily understandable information. Must be able to assess problems and identify appropriate solutions and/or know when to partner for support. 
  • Work effectively and efficiently in a dynamic, fast-paced, sometimes high stress environment with a diversity of individuals including front-line staff, management, internal, and external partners.
  • Experienced with Microsoft Suite and Operational Systems
  • Ability to work, a flexible schedule including evenings and weekends to support business needs.

The annual base salary range for this position is between $80,000 and $106,000.00.
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

Additional Information

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the

job description

, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, ), a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at and  .

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Job Tags

Holiday work, Full time, Flexible hours, Night shift, Afternoon shift,

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